Registration Frequently Asked Questions (FAQ)

Here is a collection of questions we have encountered and their answers. Click on the question to be taken to the answer. If you don't see your question here, please Contact Us.

General Questions

• How much does KDO cost?

The registration fees are as follows: $50 for a single class, $90 for two classes, $125 for three classes. Part of your registration fee is a contribution of a knit or crochet item; please visit KDO Helping Others for details. Your registration also includes lunch on Saturday and entry to the Market for the duration of KDO.

• What is your refund policy?

KDO will only issue a refund in the event that KDO must cancel a class; in that case KDO will refund the student's money in the following amounts: $50 if the student registered for a single class; $40 if the student registered for two classes; $35 if the student registered for three classes. In all other circumstances (including, but not limited to, student cancellation, student non-attendance, and errors made during registration) No Refunds will be issued.

• Do you cancel a class if a teacher cannot attend?

KDO reserves the right to provide a substitute teacher if a teacher is unable to teach at KDO. If a suitable substitute cannot be found, then the class will be cancelled.

• What are the Skill Levels?

• Class descriptions (or any other changed website info) are supposed to be available now, but I see the old information.

If you've visited the page you're interested in before updates were made, your browser may be hanging onto the old page to try to speed up loading for you. Here are a few things to try: reload or refresh the page, clear your browser's cache, or try using a different browser.

Registration Questions

• How do I set up my account?

You set up your account on the registration site. Head over to Register for Classes (under Classes in the main menu), and you'll find the link to the registration site there. The link will be active in the week prior to registration, but the availability date may fluctuate year to year. If you're new to our registration system, we recommend you take a look at How to Use Online Registration.

• When I create my account, should I click on "Add an additional family member"?

No. Each student must create a unique account.
Skip the "Add an additional family member" step and go directly to Next

• If we're not supposed use "Add an additional family member", why is it there?

KDO is using a company that provides class registrations for many different types of organizations, and while there are many customizable features, the "family account" feature is not one of the things we can turn off. It would actually complicate our registration processing, so we chose not to use it. If you do inadvertently create a family account, we will split the account into individual accounts, and contact you about any discrepancies its use introduces.

• Oops! I set up a family account, and I don't see any class discounts when we try to checkout.

Class discounts only apply to individuals. Each person should create an account and sign up individually.

• I can't find the login or My Cart buttons, where are they?

When you're on the registration site, look at the upper right corner above the search box and the Knitters' Day Out banner

• I'm looking at the Registration page, but I don't see Login or My Cart in the upper corner.

Registration is actually done on a different website which has a similar look and feel to the KDO site you're looking at now.

The Knitter's Day Out site has this banner at the top of the page:

The Registration site has this banner at the top of the page:

The link to the registration site is in the Registration page. 

• I don't remember my login name or password.

If you don't remember your password, go to the login page on the Class Registration Site (you can access it via the Registration page). You'll be able to request a password reset there. It can take 10-15 minutes to receive a new password via email. If you've forgotten your login name (which is usually your email address), or are having other problems with your account, let us know via the Contact Us page (please check the box next to "I have a question about registration") and we can help you out.

• The registration site isn't working, no classes are showing.

Check the date and time. The Class menu will appear on the registration site after noon on the opening day of registration, and will be available until 8pm on the closing date.

• Is there a way to find out how many spaces are left in a class?

Sure! In the example shown below, the Sat-AM time period on the left was selected; Basic Crochet just happens to be the first class shown in this time period. Every class has a written description (if you just see a class name and no description, click on the name of the class to expand the detail). The number of open spaces is circled in the grid below the description. If a class is full, "Register Now" will be replaced with "Full"

• I don't want to pay online, can I just send in a paper form with a check?

We have moved to 100% online registration processing and it is not practical for us to do both online and paper registration. The company that Knitters' Day Out is using for registration, ASAP Connected, has been providing software solutions to community organizations since 1982. ASAP is a registered Service Provider with both Visa and MasterCard, uses the highest level of online payment security, and maintains PCI-DSS compliance at all times (PCI-DSS is an information security standard for organizations that handle cardholder information for the major credit cards).

• What's that little picture mean in my Shopping Cart?

 That's the recycle bin. You click on that if you want to delete an item from your cart.

• When I tried to checkout, the system told me I had a conflict, what does that mean?

If you see a pop-up box that looks something like this:

You have placed two classes with overlapping times in your shopping cart. Click OK and you'll be returned to your Shopping Cart page where you can remove one of the conflicting classes. If you click Enroll Anyway and find yourself on the payment page, you can still return to your shopping cart by clicking My Cart on the upper right of the screen above the KDO banner.

• I don't remember what classes I signed up for!

It's easy to find out. Go to the registration site and login to your account. You should see the "My Account" page, or click MY ACCOUNT in the upper right corner, above the KDO banner. Click on My Activities to see which classes you're enrolled in; you can also click on My Billing Info to see a list of your invoices, and then click on the most recent InvoiceID number to see the details, including the supplies and homework needed for your classes (you can print a copy from this page).

• I didn't receive a registration confirmation.

An invoice will be mailed to you as soon as you've completed registration. If you did not receive one, check your spam folder. If it's not there, login to your account on the registration site and check My Billing Info (see the previous section) to see if you have an invoice. If there is an invoice there, you might want to double-check to see if your email address is correct in the My Personal Info section. If there is no invoice for the date you believe you registered, then you did not complete the registration process and are not registered for classes. Please Contact Us if you need assistance.


• Help! I don't see my question here, is there a way to get help?

Sure! Send us a message via the Contact Us page, or post a message on the Knitters' Day Out Ravelry group. We'll be monitoring those closely throughout the registration period.